I remember in my early days of managing a radio station (I started when I was 22) there were a number of times I would have an interaction with a staff member and would come away from it kicking myself.

You see I understood that each interaction is an opportunity to build culture, trust and respect, or to erode it.

If, like me, you are human in any way, then there is no doubt that you have failed like this, or maybe in a different way, at some point.

It was Marilyn Vos Savant who said “Being defeated is often a temporary condition. Giving up is what makes it permanent.”

Ok, you might have done a bad job for the past three attempts. You might even wonder if you are cut out for the job. Forget about the history and get this next attempt right.

The next interaction is the most important one.